How to Stop a Check Payment Before It’s Mailed

Sending a check payment

1. Open the invoice you want to pay.

2. Click the Payment tab.

3. Complete the check payment.

   

Checking when your check was initiated

After you send a check, the invoice’s Approval Flow shows:

1. The Paid status

2. The check number (for example, Check #10020)

3. The date and time the check was initiated, shown in UTC

4. A Stop check button, as long as the check can still be stopped

How to stop a check

1. Open the invoice and click Stop check #[check number] next to the Paid status.

2. Review the check number, amount, and invoice(s) in the confirmation window.

3. Click Stop check to cancel it, or Keep check to leave it active.

4. Wait for the confirmation. Please don’t close the window or submit another payment while the cancellation is processing.

Once you click Stop check, the confirmation window shows the check number, the amount, and the invoice it pays, so you can make sure you’re stopping the right one. The button changes to Processing… while the cancellation goes through, and a red message reminds you not to refresh or close the window until the confirmation appears. This usually only takes a moment, so just sit tight until it finishes. If you change your mind before clicking Stop check, click Keep check and the check stays active.

After you stop a check

When the cancellation is complete, a green message pops up that reads “Check canceled. You can submit a new payment attempt.” That’s your sign the check has been stopped and won’t be mailed.

The invoice goes back to Approved, so it’s ready to be paid again whenever you are.

Your payment history stays on the invoice’s Payment tab, so you’ll always see both the Check initiated and Check canceled events with their dates and times.

Paying the invoice again

When you’re ready to pay again, go to the invoice’s Payment tab and click Pay Now. This creates a brand new payment attempt with a new check.

When the Stop check button isn’t showing

If the check has already moved past the point where it can be stopped, the Stop check button won’t appear anymore. You’ll still see the check number and initiation timestamp on the invoice for your records.

If you need help with a check that can no longer be stopped, reach out to our support team through chat and we’ll take a look.

Frequently asked questions

Need help?

If something does not look right, or you are not sure whether a check payment went through, reach out to support team and we will take a look with you.